Payment

We accept payment by most major credit or debit cards. These are processed online using the WorldPay secure payment service. Prices are shown in Great British Pounds Sterling. Cards are processed immediately using the WorldPay secure system . Please do not send credit card details by e-mail. If you have any queries about making payments please contact us using our support form or email us at support@woodandpuzzles.co.uk.

Shipping And Handling

All orders are shipped via Royal Mail and all items are insured during transit. For reasons of security we will only ship to the billing address on the credit card when you order online. If this is not convenient please contact us and we will make alternate arrangement (we will need to verify your identity to do this). All packages require a signature on delivery. If no one is available when the package is delivered you may need to collect this from a local post office. Click here for a separate page on shipping & shipping rates that contains full details.

Return of Goods

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This does not apply to prints and other personalised products.

To cancel this contract, please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is:

Wood & Puzzles, Padimax Limited, 23/24 Failsworth Industrial Estate, Morton Street, Failsworth, Manchester, M35 0BN. United Kingdom.

Please note that we cannot accept returns if you deliver them to us by hand.

You will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £50.

Other statutory rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Direct website at: http://www.consumerdirect.gov.uk/general/internet/fs_s01.shtml.

Remittance Terms

Please note that all goods must be paid for in full before shipping. Please make cheques payable to Padimax Limited.

VAT Charges

Where necessary VAT is included in the price. Should you require a VAT receipt for your order please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state. VAT exempt buyers can have their VAT refunded by contacting us.

Security

All credit card details are processed using the WorldPay secure transaction system. Details are not stored on the Internet or on any of our own computers. WorldPay is part of the Royal Bank of Scotland Group.

This web site is fully integrated with WorldPay, one of the leading secure payment systems - as approved by many of the well known high street banks. Sensitive information is only requested on pages that are located on the WorldPay secure servers and this information cannot be accessed or viewed by anyone else. All transactions are encrypted using 128 bit Secure Socket Layer (SSL) architecture (dependent on browser support), and are signed using Thawte digital certificates. Simply put, this site integrates with one of the most secure systems available.

Using the WorldPay system, your credit card information remains safely in the hands of you and WorldPay. No-one else has access to this.

Despite this attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment by alternative methods.

Customer Services

If you have any comments or questions about an order, or our products in general please contact one of our customer services representatives using our support form, email us at support@woodandpuzzles.co.uk or by telephone on 0161 702 3508. We will endeavour to respond to all customer enquiries within 2 working days.

Ownership

Registered office:

Padimax Limited, First Floor, Wellington House, 39-41 Piccadilly, Manchester, M1 1LQ.

Company Number: 03676487. Vat Number: GB 851 7116 35